Top 10 Rules for Small Business Success

From Brian Grinonneau

1. Target
You are not all things to all people. Decide on your niche–narrow your focus and broaden your appeal.

2. Be Different
If your competitors are doing it, don’t. Stand out from an overcrowded marketplace where so much of the advertising and products look the same.

3. Build a Team
Don’t hire an employee to fill a position. Employ a person to be part of a team to build your business.

4. Be Fast
Time is the most precious commodity. When delivery is expected Friday, show up Thursday afternoon. Return calls and emails now.

5. Say Thank You
A lot. Tell your customers and employees how much you appreciate them. Better yet, do it the old fashioned way: take pen to paper and write them a note.

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6. Be Consistent
Make sure your business has a consistent look and feel. A customer must get the same flavor from everyone within your organization. Always.

7. Smile
Throw out the reasons you think people buy from you like price, product quality or your warranty. They buy because they like you.

8. Fanatical Optimism
The glass must always be half full. Attitude will always win out in the end and infect all of those around you.

9. Sell Soft
Don’t ever hard sell. Solve problems. Satisfy wants. Do what is truly best for your customer.

10. Leave Your Comfort Zone
Never accept the idea that this is the way you’ve always done it. Never accept that a new idea or technology could never work for you.

From Prospect to Client in Thirty Seconds

From C.J. Hayden
The process of converting a prospect to a client can seem like it takes forever. You meet a prospective client, follow up with him or her over time, and hopefully have a chance to make a sales presentation or schedule an initial consultation at no charge. Then you follow up some more, trying to close the sale. Months can pass, or even years, between your first encounter and getting the prospect to sign on the bottom line.

How do you keep following up for all that time without being a pest? Is asking prospects over and over, “Are you ready to buy yet?” the best way to go about it? How can you build the trust of your prospects enough that they become willing to take the risk of hiring you?

The answer to these bothersome questions just might be found in this simple idea. Treat those prospects as if they were already your clients — they just haven’t paid you yet.

Imagine what it would be like to treat every prospective client you encounter as if you were already working together.

Every time you contact your prospects, you offer an article they might be interested in, an introduction to someone who might help them with a goal, or an invitation to an upcoming event in their field.When you meet with them, you listen to their problems and recommend solutions.

When you contact them after a meeting, you suggest resources for helping them address the issues you discussed. The solutions and resources you recommend may include your products and services, of course, but you don’t stop there. You also offer answers that don’t involve hiring you.

The impact of this kind of generosity on your prospective clients can be dramatic. Instead of considering your calls or e-mails an interruption, they will welcome hearing from you. They will no longer count you as a salesperson or vendor, but rather as a valuable resource and important person to know.

I’m not talking about giving away the store. I don’t recommend providing the client with free training, spending hours addressing their issues at no charge, or otherwise practicing your profession without pay. It is completely appropriate to ask for and expect payment for doing your professional work.

But what I am suggesting is a shift in your attitude, to being of service instead of selling a service. Give your prospects a taste of just how valuable you could be to them if they were to hire you. Be generous with the information and contacts you already have at your disposal. It only takes a few minutes to pass along a phone number, clipping, or helpful web site, but the impact can be unforgettable.

The effect of this shift on you can be just as significant as the effect on prospective clients. You will eliminate those dreaded sales calls from your agenda and focus instead on what you do best — helping people. You will no longer fear or resist making contact with prospects, but will begin looking forward to it. Instead of selling, you will be serving.

The fastest way to turn a prospect into a client may be simply to change how you think about them.

A BUSINESS IN STITCHES

They were housewives and mothers of young children. Now they are also budding entrepreneurs, Ellen Meehan and Mary Walker discovered a way to remain at home with their children, continue in their roles as homemakers, while contributing to their family
incomes and broadening their own horizons. “In Stitches” is a small home-operated business featuring quality hand-crafted items. Their line of crafts, which initially consisted of ribbon baskets, macramé plant hangers and a variety of Christmas items, has now expanded to include fabric frames, quilted wall hangings, a variety of other decorative items, and a seasonal line for spring/summer and fall/winter.

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“In Stitches” began with a $400 joint investment, funds each of
the women took from their household “pin” money. Six months
later, not only has their original investment been returned, but
they are showing a profit! Initially, to launch the business and
cover the costs of supplies, inventory and advertising, Meehan
and Walker had reinvested all of their profits back into the
business. At the six month mark, however, they began to enjoy
the monetary results of their venture. The percentage of the
profits farmed back into the business has now be drastically
reduced from 100 percent to 40 percent, or 20 percent for each
woman! And prospects for the future look still brighter.

What makes Meehan and Walker’s success story so exciting is that
neither of these women were formally trained in their skill;
neither had ever had experience in establishing or operating a
business; and neither relies on day care services to provide for
their children’s needs. They are, rather, average homemakers,
different only in that they had the courage to invest in a dream
and work hard to make it become a reality.

The first step Walker and Meehan took prior to investing any
capital, was to attend a free lecture offered at the local
library. The speaker was a women who outlined the appropriate
steps to take when considering any small business venture. “We
had not started at that point, so it gave us a lot of things to
think about; how to determine whether there was a viable market
for our crafts; how to determine the selling price. These were
several points requiring careful consideration. The speaker told
us that home craft is a booming business. There is a large
market of people interested in well-made home crafted items
rather than store-bought items. We were also told about the
different ways to sell home-crafted items in shops outright,
wholesale, or on consignment. But the speaker indicated the best
way through home parties. And that’s what originally gave us the
idea and the impetus for home parties.”

Incorporating many of the ideas they had heard and read about,
Meehan and Walker were ready to begin their business. Initially
a parallel venture, Meehan’s line was called “Ribbons N Things,”
and Walker’s “Not Just Knots.” Each women had her own line of
crafts, was financially responsible for only her line, and
received profits only from those items she sold. Within a short
time, however, both agreed to merge, and “In Stitches” was born.
As Meehan points out, there are many advantages to this. “It
cuts our time in half. Depending on the item, we make it either
in assembly line fashion or one of us takes total
responsibility. Division of labor is determined simply by who is
more talented in each particular task. For example, I might
design, sew and stuff a satin balloon, but it is Mary who will
personalize it because her handwriting is more professional.

Selecting their craft line was not a problem for the women.
Simplicity patterns and craft books were carefully scrutinized,
and a wide variety of salable crafts resulted. There is an
emphasis on usable decorative items such as quilted tissue
boxes, macramé towel holders, and door stoppers. The women avoid
fad items because of their short selling life. They concentrate
mainly on seasonal items; they’ve learned through experience
that there is a ready market for them. There is no pat formula
for determining which items will be the best sellers or the most
lucrative. Thus, they offer a variety of items at prices they
feel are affordable.

At the onset, both women agreed that selling via home parties
was the most logical and viable route for them. To launch the
business and exhibit their crafts, their venture was an “open
house” conducted at Meehan’s House prior to the winter holiday
season. The open house was conceived with a dual purpose; to
formally introduce the business and market its craft line, and
to initiate the booking of home parties. It was successful in
both respects. Not only was their entire stock sold out but,
perhaps still more important, additional orders were taken and
several buyers agreed to host a home party. Now they were truly
on their way!

ADVERTISING

A business cannot succeed without advertising, and both women
stress the importance of professionalism. Printed business cards
are highly recommended as they are impressive and readily
available upon request. They can help to gain entrance into
discount houses selling needed materials and, upon presentation
at retail stores, can often result in a 10 percent discount off
the total purchase price. Fliers should be neatly typed and
professionally printed for distribution. However, both women are
quick to point out that neither flyers nor business cards are
distributed indiscriminately. Initially, their mailing lists was
composed solely of relatives and friends. By word-of-mouth,
their business, and their mailing list, has greatly expanded.

Guests at each home party or open house are asked to sign a
“guest book” and the names are included in subsequent mailings
as well. There is no blind advertising, by mail or through local
publications. As Meehan wisely points out, “Since we are working
out of our homes, we want to know the people who come into the
house. There is, one thing, the liability factor to be
considered in the event of an accident. We also want to prevent
access to our homes by “undesirables” who might have ulterior
motives.”

PRICE

Determining the selling price of the craft items becomes
difficult and involved. To avoid confusion, the women follow a
simple formula: they double the cost of the item and add $1.00
for overhead. This was the method suggested at the lecture they
attended, and they find it works well for them.

Although they are sympathetic to the taste, needs and purse of
the buyer, Walker and Meehan above all are business women. For
orders to be filled, they must be paid for, in full, the day of
the party. This is true for side orders as well. They take their
business seriously and are careful to live up to their
commitments. To ensure this, they schedule their parties
carefully, allowing adequate time in between events to replenish
their stock. Seasonal open houses are prepared for months in
advance. Samples are designed and produced in sufficient
quantity to ensure that they have not overextended themselves
and can meet their production schedule. Both women take great
pride in their work and are not willing to sacrifice quality for
quantity. “It’s easier when you have inventory,” Walker says,
“because you can choose from it rather than go home and fill a
hundred orders in two or three weeks.”

She also advises that you make sure you live up to your
commitment. When people place orders with us, we have to fill
them. If you’re not going to be committed from the start, then
don’t bother. And be careful not to bite off more than you can
chew. If you do, you’ll fall behind, get a bad reputation and it
will be a bad experience rather than a good one.

Both women point out that their major commitment remains to
their families and their work schedule must be flexible to meet
the demands of their children who range in age from two to
seven. But their business has taken on a personal importance.
“It gives me something else to think about,” says Walker. “I
have to feel I can accomplish something other than housework.
This is for my self-fulfillment, my own self-worth.”

Meehan agrees. “I feel like a functional adult gain,” she says,
“rather than just a caretaker. Yet I don’t feel I’m depriving my
children either.”

In less than one year, “In Stitches” has emerged as a small but
profitable business. Not only has its line of crafts expanded,
but in order to increase the line, Meehan and Walker have
engaged other women to make crafts for them. These are sold on
consignment. As Walker explains, “We can only produce so much.
At home parties, we’ve noticed people want not just a variety,
but a multitude of things. They don’t want one or two picture
frames to look at, they want to see frames made up of just about
every fabric.”

“We’re still a pin money operation,” Walker says in describing
“In Stitches.” “we’re not big bucks yet. But we want to keep it
small for a while if we can and not overwhelm ourselves.” But,
Walker continues, “If this craft business continues in the
direction it’s going, the possibilities are endless. Perhaps
once our children are in school full time we can sell to stores
or open our own.”

“I’m a new person,” Meehan adds, as Walker nods her head in
agreement, “and I’m much happier with my life now. The extra
money is great, but it’s more than just that. It’s the feeling
of self-worth I get, and the pleasure I derive out of seeing
what I have thought was only a “pipe dream” become a reality.

ALCOHOL AND SOCIETY TODAY

There has been a lot of discussion in the last few years about the continuing
problem of alcohol and the effect it has on society
.  Should we treat alcohol as if it
were an illicit drug?

Some of the promoters of harsh restrictions on the sale and marketing of
certain alcoholic beverages (restrictions such as advertising bans and higher taxes)
have justified their proposals with the erroneous assertion that alcohol is no different
than illegal drugs.  There have even been stories in some of the media attempting to
equate alcohol with the use and/or abuse of illegal substances such as marijuana,
crack, cocaine and heroin.

We will first mention as a matter of information that alcoholic beverages have
been a part of western civilization for more than 25 centuries.  Now we know there
will always be people among us who drink.  America has already tried prohibition and
learned conclusively that it does not work.  The simple fact is that many Americans
like to drink and the vast majority of those who do, drink responsibly, thus, the public
policy challenge we face today is not to stigmatize all drinking as bad but to maximize
the probability that those who choose to drink will do so in a responsible manner.

It’s a fact that excessive drinking can seriously damage one’s health.  Those
who claim that “alcohol is a drug” want that word to carry a particular, threatening
connotation.  In reality, however, “drug” is an ethically, legally and physiologically
neutral term that encompasses a wide spectrum of substances.

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According to a well-known medical textbook of pharmacology, a drug is any
chemical agency that affects living processes.  A drug can be as menacing as cocaine,
as benign as sucrose or as helpful as vitamin C.  In a societal sense, some drugs
relieve pain and assist in the healing process.  Others are safely and legally enjoyed by
millions of people very day, even though overuse can result in undesirable side
effects.  And Some drugs are so terribly addictive that simply experimenting with
them carries substantial risk.

Recent studies show that excess alcohol consumption can lead to a number of
serious health problems, and of course there is the problem of addiction which must
be taken into consideration.  Who among us hasn’t been exposed to a friend or relative
with a severe drinking problem.  Many of societies’ problems today such as spouse
abuse, child abuse and dysfunctional family relationships can be traced to drinking
problems.

Alcohol may lead to liver problems, a variety of cancers as well as forms of
osteoporosis and depression, and studies are showing, too, that women are more
susceptible to the ill effects of alcohol than are men.  From this information, it is safe
to conclude that anything which has this type of effect on one’s general health, is
going to affect the entire system.  And research has shown that alcohol depletes the
body of it’s necessary vitamins and minerals.

“Social drinking” seems to be an accepted practice these days and the
arguments both pro and con will always be with us.  It is our hope that as you read and
consider this information you will become more aware of the effect that alcohol has
on society today.

AIDS AND DRUG ABUSE

The two groups at greatest risk for AIDS are homosexual or bisexual men and
people who shoot drugs. People who use needles to inject drugs (including mainliners
and skin poppers) get the virus by sharing their works with other users who already
have the AIDS virus in their blood.

You can’t always tell who is infected with the AIDS virus. Most people
actually carrying the virus don’t look any different than anybody else, they look and
feel well, but they can still spread the disease. Symptoms of AIDS may not show up
for many years and some remain without symptoms even then. Thousands of IV drug
abusers already have AIDS, and many thousands more are carriers of the virus.

Acquired Immune Deficiency Syndrome (AIDS) is a serious condition that
affects the body’s ability to fight off infection. A diagnosis of AIDS is made when a
person develops some form of life-threatening illness not usually found in a person
with a normal ability to fight infection. To date more that fifty percent of all the
persons with AIDS have died.

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Shooting drugs has now been determined to be one of the biggest problems
facing America today. While the homosexual community has put on a media
campaign alerting and educating the public about the dangers of AIDS, nothing is
being done to stop the widespread sharing of needles among drug users.

Remember, if you shoot drugs, you are in danger of catching AIDS. The best
advice for protecting yourself and people you love is to stop shooting drugs. It is also
important to note that women who shoot drugs or who live with men who shoot drugs
sometimes gives AIDS to their babies, either before or shortly after birth. Babies born
with AIDS become ill very quickly.

Most individuals infected with the AIDS virus have no symptoms and feel
well for a long time before eventually developing such symptoms as fever and night
sweats, weight loss, swollen lymph glands in the neck, the underarms and groin area,
sever fatigue or tiredness, diarrhea, white spots or unusual blemishes in the mouth.
These symptoms are also symptoms of a number of other illnesses and that should be
taken into consideration. Anyone with any of these symptoms for more than two
weeks should not panic buy should consult their doctor.

The AIDS virus is not spread through normal daily contact at work, school or
home. There have been no cases found where the virus has been transmitted by casual
contact with AIDS patients in the home, workplace, or health care setting.

There is an antibody test that detects antibodies to the AIDS virus that causes
the disease. The body produces antibodies that try to get rid of bacteria, viruses, or
anything else that is not supposed to be in the bloodstream. The test may show if
someone has been infected with the AIDS virus. While the testing procedure is
considered accurate, it does not tell who will develop full-blown AIDS.

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